Expired Subscriptions

If your subscription does not renew automatically at the end of your billing cycle, either because you previously canceled it or because we were unable to process your payment, it will expire.  Once expired, your subscription cannot be reactivated, and you must purchase a new one.

In most cases, users linked to the expired subscription will be automatically relinked to the new subscription.  However, if any users remain linked to the expired subscription, you must relink them to the new subscription manually as follows:

  1. Go to the Users section in your Admin Console.
  2. Click the user row you want to modify.
  3. Select the new subscription plan in the Subscription field.
  4. Click the Save Changes button.
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